Refund policy

1. 30-Day Return Eligibility Window

You may submit a return request within 30 calendar days after you receive your lighting order (delivery date marked by carrier tracking).

To qualify for returns:
  • The fixture must be completely unused, unassembled, and unmounted (no installation marks, scratch holes, wiring modifications)
  • All original factory packaging, foam inserts, instruction manuals, mounting hardware, bulbs, and accessory parts must be fully intact and included
  • Original brand labels, tags, and protective films must remain attached and unremoved
  • No self-inflicted scratches, dents, water damage, or wear from improper storage
We reserve the right to reject returns that fail inspection upon receipt.

2. Non-Returnable & Non-Refundable Items

The following lighting goods are excluded from standard return service, except when delivered damaged or with manufacturing defects:
  1. Custom-made, personalized, custom-size, custom-finish light fixtures
  2. Final Sale / Clearance marked items
  3. Digital gift cards and store credit vouchers
  4. Any fixture that has been fully or partially installed, wired, or modified
  5. Products damaged by customer misuse, incorrect installation, or improper shipping storage
  6. Opened loose bulbs, light tubes, electrical drivers and separate lighting components
  7. Bulk wholesale orders over 5 identical fixtures (please order sample first for confirmation)

3. How to Initiate a Return (Mandatory RMA Process)

All returns require a pre-approved RMA number; shipments sent without authorized RMA will be refused and returned at customer cost.

Step 1: Send an email to infp@blckigd.com with these details:
  • Full order number
  • Customer full name & delivery address
  • SKU/name of lighting fixture to return
  • Clear reason for return (size mismatch, style dislike, damaged on arrival, etc.)
  • Attached photos of product + full original packaging for inspection review

    Step 2: Our customer service team will reply within 2 business days with your unique RMA number and official US return shipping address.

    Step 3: Securely repack all items using original packaging, clearly write your RMA number on the outer shipping box.

    Step 4: Ship the package via trackable courier and share tracking number to info@blckigd.com.

4. Return Shipping Cost Rules

Non-defective, voluntary customer returns

Customers bear all outbound return shipping fees, customs fees, and delivery surcharges. We do not cover return freight for size/style dissatisfaction or accidental customer ordering errors. A 15% restocking fee will be deducted from your final refund for non-defective returns to cover inspection and repackaging costs.

Damaged, defective, or wrong item shipped by Blckigd

If your lighting fixture arrives broken, defective, or mismatched with your order:
  • Provide unboxing photos/videos within 7 days of delivery
  • We issue a free prepaid return shipping label, waive all restocking fees
  • Choose between full refund or complimentary replacement unit at no extra cost

5. Refund Processing Timeline

Once our warehouse receives, inspects, and approves your returned fixture:
  1. Approval confirmation email will be sent within 3 business days
  2. Refund funds will be issued back to your original payment method within 5–10 business days
  3. Please allow additional bank processing delays (3–7 days) for funds to reflect on your card or PayPal account
  4. Shipping charges paid at checkout are non-refundable for voluntary customer returns

6. Order Cancellation Policy

Unshipped standard lighting orders can be fully canceled within 48 hours of purchase via email support.

Custom orders that have entered manufacturing cannot be canceled once production begins.

Orders already dispatched to the shipping carrier cannot be canceled; you must follow our formal return process after delivery.

7. Contact Support

Email: info@blckigd.com
Business Hours: Monday–Friday, 9:00–18:00 EST
adress:345 Montgomery St Ste 1900, San Francisco, CA 94104