Refund policy

1. 30-Day Return Eligibility Window

You may submit a return request within 30 calendar days after receiving your lighting order, based on the delivery date shown by the carrier's tracking information.

To qualify for a return:

  • The fixture must be unused, unassembled, uninstalled, and unmodified, with no installation marks, drilled holes, wiring modifications, or other signs of use.
  • All original packaging, foam inserts, instruction manuals, mounting hardware, bulbs, and included accessories must be intact and returned with the product.
  • Original product labels, tags, and protective films should remain attached where applicable.
  • The product must not show scratches, dents, water damage, misuse, improper handling, or damage caused after delivery.

We reserve the right to reject a return if the returned product does not meet the eligibility requirements above after inspection.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for standard return service, except where the item was delivered damaged, defective, or incorrect:

  1. Final Sale or Clearance items clearly identified as non-returnable before purchase.
  2. Digital gift cards and store credit vouchers.
  3. Any fixture that has been fully or partially installed, wired, altered, modified, or otherwise used.
  4. Products damaged due to customer misuse, incorrect installation, improper handling, or improper storage after delivery.
  5. Opened or used loose bulbs, light tubes, electrical drivers, or separately sold electrical components where return cannot be accepted for safety reasons.

3. How to Initiate a Return

All returns require prior authorization from Blckigd. Please do not send a return before receiving return instructions from our customer service team.

Step 1: Send an email to info@blckigd.com with the following information:

  • Your order number.
  • Your full name and delivery address.
  • The SKU or product name of the lighting fixture you wish to return.
  • The reason for the return.
  • Clear photographs of the product and its original packaging.

Step 2: Our customer service team will review your request and normally respond within 2 business days with return authorization and the applicable U.S. return shipping instructions.

Step 3: Securely repack the product using its original packaging and include all components, accessories, manuals, hardware, bulbs, and other included materials.

Step 4: Ship the return using a trackable shipping service and send the tracking information to info@blckigd.com.

4. Return Shipping Costs

Non-Defective Voluntary Returns

For eligible returns requested because of personal preference, size, style, or ordering error, the customer is responsible for the return shipping cost.

Blckigd does not charge a restocking fee on eligible returns.

Damaged, Defective, or Incorrect Items

If your lighting fixture arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.

  • Provide clear photographs or video showing the issue and the packaging.
  • For approved damaged, defective, or incorrect-item claims, Blckigd will provide a prepaid return shipping label where a return is required.
  • No return shipping fee or restocking fee will be charged for approved claims caused by our error or a verified product defect.
  • Depending on the circumstances, you may receive a replacement or a refund to your original payment method.

5. Refund Processing Timeline

Once the returned item is received and inspected:

  1. We will normally complete the return inspection within 3 business days.
  2. If the return is approved, the refund will be issued to the original payment method within 5–10 business days.
  3. Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

Blckigd provides Free Standard Shipping on all U.S. orders. Because standard outbound shipping is provided free of charge, there is no standard outbound shipping charge to deduct from an eligible refund.

6. Order Cancellation Policy

You may request to cancel an order within 12 hours after placing the order or at any time before the order has been shipped, whichever occurs first.

To request a cancellation, please contact us as soon as possible at info@blckigd.com.

Once an order has been shipped or transferred to the shipping carrier, it can no longer be canceled. After delivery, eligible products may be returned in accordance with this Return & Refund Policy.

7. Contact Support

Business Name: Blckigd LLC

Email: info@blckigd.com

Phone: +1 (209) 591-9133

Address: 345 Montgomery St Ste 1900, San Francisco, CA 94104, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM PST