Shipping policy

1. Free Shipping General Statement

Blckigd provides 100% free standard shipping for all orders delivered to the contiguous United States, with zero hidden delivery fees, fuel surcharges or handling fees for all lighting fixtures, lamps and matching accessories. No minimum order value is required to qualify for free domestic shipping.

Excluded Regions (No Free Shipping)

  • Alaska, Hawaii, Puerto Rico, US Virgin Islands and other US overseas territories: Flat shipping surcharge applies, free shipping unavailable
  • International orders outside the United States: Paid shipping only, we do not offer free international delivery

2. Order Processing Time

All orders undergo 1–3 business days processing time (Monday–Friday, excluding US federal holidays) before dispatch:
  1. Stock verification, quality inspection and fixture packing
  2. Custom-made light fixtures require extra 5–10 business days production lead time before shipping
  3. Orders placed on weekends or public holidays will start processing on the next business day

3. Free Standard Shipping Delivery Timeline

Total delivery duration = Processing Time + Carrier Transit Time

Free standard shipping transit window for contiguous US addresses: 5–9 business days after dispatch.
  • Large chandeliers, oversized outdoor lighting: 7–12 business days transit due to bulky cargo logistics
  • We do not offer free expedited/overnight shipping; paid express delivery upgrade is available at checkout for customers who need faster arrival

4. Shipment Tracking

Once your package leaves our warehouse, an automated shipping confirmation email with full tracking number and tracking link will be sent to your registered email address.

Tracking data may take 24–48 hours to update on carrier official systems. If you fail to receive tracking email within 4 business days after payment, contact us via info@blckigd.com with your order number.

5. Shipping Address Responsibility

You must submit complete, accurate street address, zip code and active contact phone number during checkout.
  • We bear no liability for delayed, returned or lost packages caused by incorrect addresses, missing apartment numbers, invalid recipient information or repeated delivery failures due to customer absence
  • Address modification requests after shipment dispatch cannot be fulfilled; you will need to follow our return policy once the package arrives back to our warehouse

6. Damaged, Missing or Lost Shipments

Damaged goods upon delivery

Inspect all packaging and lighting items within 7 calendar days after delivery. Take clear unboxing photos/videos of broken fixtures, cracked glass, dents and damaged outer cartons, then email evidence + order number to info@blckigd.com. We will arrange free replacement or full refund without requiring you to cover return shipping fees.

Missing parts / incomplete order

Report missing accessories, bulbs or mounting hardware within 7 days of receipt. We will ship missing components free of charge via our standard free shipping service.

Lost packages in transit

If tracking shows no movement for over 15 business days, submit a loss claim to our support team. We will cooperate with logistics carriers for investigation, and offer a full refund or reshipment at our cost once loss is confirmed.

7. Return Shipping Separation Note

Our free delivery only covers outbound shipping to customers. For voluntary customer returns (dislike style, size mismatch, ordering error), you shall bear all return shipping costs and a 15% restocking fee, as defined in our Returns & Refunds Policy. Only defective/wrong-item returns qualify for complimentary return labels.

8. Shipping Restrictions & Special Items

  1. Custom personalized lighting: Eligible for free shipping, but production lead time will extend delivery schedule
  2. Final sale clearance items: Still qualify for free domestic shipping
  3. Gift cards: Free standard shipping applies to standalone gift card orders
  4. We reserve the right to split large bulk orders into multiple separate packages; all split shipments remain fully free of delivery charges for contiguous US customers

9. Delivery Delay Disclaimer

Blckigd is not responsible for delivery delays caused by uncontrollable factors: carrier backlog, extreme weather, natural disasters, customs clearance checks, holiday logistics peak periods or public health restrictions. We will notify customers proactively once we receive delay notifications from shipping partners, but no compensation will be provided for schedule delays under force majeure.

10. Contact Information for Shipping Inquiries

Support Email: info@blckigd.com

Service Hours: Monday – Friday, 9:00 – 18:00 EST